Senior Specialist, Mortgage Insurance

The Sr. Mortgage Insurance Representative reports to the Mortgage Insurance Supervisor and must develop strong working relationships and collaborate with mortgage insurance carriers, investors, co-workers, customers and key stakeholders.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

• Review mortgage insurance lines for accuracy of setup.
• Process mortgage insurance disbursements on or before the policy renewal date.
• Per the Homeowner's Protection Act, process borrower requests for PMI cancellation and automatic/final termination events.
• Identify and resolve mortgage insurance and escrow exceptions.
• Research and resolve mortgage insurance issues.
• Provide support to customer service representatives concerning mortgage insurance issues and status.
• Assist in the completion of special projects and seasonal projects, as needed.

Key Result Areas:

• Strong verbal and written communication skills
• Analytical, with an ability to identify and resolve problems
• Well organized, paying close attention to detail
• Ability to manage multiple priorities in a timely manner
• Ability to meet the needs of internal and external customers by delivering high quality service
• Rapidly adapts to changing information, conditions and/or unexpected obstacles
• Strong interpersonal skills
• Operates effectively in a team environment as well as independently

Qualifications:

To perform this job successfully, an individual must have the following education and experience:

• High School Diploma or equivalent required
• Experience in mortgage servicing or other financial services field preferred

Training / Licensing Requirements:

• Must pass the Company’s Background Screening process prior to beginning employment.  Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

#PHH

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit  jobs.onitygroup.com for details.