Fraud Operations Specialist

Description

JOB TITLE: Fraud Operations Specialist

LOCATION: Las Vegas, Nevada (on-site)

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are seeking a detail-oriented and results-driven Fraud Operations Specialist to join our team in Las Vegas, Nevada. You will play a crucial role in protecting our company and customers by identifying and preventing fraudulent activity within our installment loan and Sunbit card programs. Our team and this role spends Monday through Friday each week working together in-person, in our Las Vegas HQ office.

Requirements

What You’ll Be Doing:

• Detect and prevent fraudulent and high-risk card applications, installment loan accounts, and merchant activity 
• Review and analyze identification documentation for authenticity and accuracy 
• Thrive in a fast-paced environment balancing the need to support inbound and outbound call volume while meeting production and quality goals 
• Verify true customers, identify fraudsters, and advise victims accordingly 
• Interview victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures 
• Process fraud referrals, manage escalated calls, and provide support for the Customer Care team 
• Navigate multiple computer system windows, applications, and utilize search tools to research 
• individuals and merchants 
• Respond to fraud alerts and consumer statements on customer reports 
• Adhere to and comply with applicable federal and state laws as well as company policies and procedures 
• Gather, log, and track information to determine impersonation and potential fraud rings 
• Provide excellent customer service and effectively communicate with customers, victims, suspects, merchants, and financial representatives 
• Specialist may create and maintain fraudulent activity logs/records, interpret data, identify trends and produce reports for management and business partners 

What You Bring to the Table:

• Critical Thinking & Problem Solving: Demonstrated ability to identify problems, analyze information, and develop effective solutions while considering potential risks
• Communication Skills: Excellent written, verbal, and interpersonal communication skills for clear and concise reporting and collaboration
• Attention to Detail: Proven ability to identify inconsistencies, anomalies, and potential red flags in data and transactions
• Judgment & Decision-Making: Capacity to exercise sound judgment and make accurate decisions based on available evidence
• Reliability & Accountability: Strong work ethic with a proven record of excellent attendance and adherence to workplace policies
• Fraud Experience: Prior experience in fraud detection, prevention, or investigation

The Perks: 

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5