Account Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary: The Account Manager is responsible for supporting solutions-based projects within the organization. The Account Manager manages the activities of the project and develops project plans to support the client’s strategy. They are ultimately responsible for the pace and timing of the deliverables, so the project is delivered on-time and within spec.

Essential Functions and Responsibilities:

• Evaluate, analyze, and create solutions for new customers and new opportunities.
• Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments.
• Solve for materials, due dates, and print options based on customer requirements.
• Be accountable to the customer by delivering communication regarding solutions and project inquires. Keep the line of communication open to ensure clients are heard, and projects are delivering as agreed upon.
• Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.
• Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution.
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders
• Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to insure delivery of timely, high-quality services.
• Develop and maintain positive and productive relationship with key client contacts and internal teams.
• Bring ideas/solutions to the client and team to accomplish current and potential client needs.
• Show good communication skills, verbally, non-verbally, and in writing to client, SME teams, and/or vendors and partners.
• Review all estimates received from internal departments for accuracy

Personal Attributes:

The successful candidate will be expected to be a high-energy, creative and resourceful self-starter who demonstrates exceptional leadership skills. He/she is enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to achieve tangible business results. In addition, he/she should possess the following competencies:

• Technical Skills: In-depth knowledge of print services and capabilities
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.
• Leadership Development Skills: Deep understanding and experience with the ability to practically apply, as well as coach others. Excellent communication skills.
• Functional Leadership: A proven track record of leading projects that successfully achieve milestones and complete deliverables.
• Sales/Operational/Functional Excellence. Experience managing in an environment that continuously prioritizes operational excellence and customer satisfaction success.
• Results-Oriented: A driver who possesses the ability to take action and implement effective solutions in a timely manner, influencing across different departments and levels within the organization
• Problem Solver: A creative problem solver. Methodical and hands-on as well as detail-oriented
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members informed.

Mandatory Qualifications:

Education

• Bachelor's degree in business, graphic communications, or related area of study
• PMP helpful

Experience:

• 5 years of Account Management experience
• 3+ years of experience working in print, direct mail and/or signage
• Bachelor’s degree preferred
• Proven experience leading and inspiring teams to meet business objectives with outstandi