Assistant General Manager

NEWEST HOTEL IN BURLINGTON!! 

65k-70k Salary 

Health Benefits, 401k and Bi-Annual Bonus Elligible

The ideal candidate will complement the General Manager’s hands-on leadership style by focusing on creating a culture of recognition and engagement. This individual will take the lead in organizing team member celebrations, fostering associate satisfaction, and ensuring an exceptional guest experience through thoughtful connection and recognition.

TITLE

Assistant General Manager

LOCATION

Property Level

REPORTS TO

General Manager

FLSA Status:            

Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• ?Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales

SPECIFIC RESPONSIBILITIES

1. Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
2. Promote positive morale and friendly attitudes.
3. Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
4. Work within budgeted guidelines for maximum revenues and within labor models.
5. Maintain safety and security practices, have thorough knowledge of emergency procedures.
6. Ensure guests are provided with the highest quality product and service.
7. Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc's & email, etc.
8. Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
9. Maintain certification from a brand approved responsible vendor training program.