Jobs and Careers

Healthcare Administrative Assistant (Intercom Expert)

UKRemotepart_timeVerifiedPosted 16 Jan 2025

About the role

This is a remote position.

Schedule: Part-time, flexible (minimum 20 hours/week)

Client Timezone: Hawaii

Client Overview:

Join a cutting-edge healthcare technology startup revolutionizing patient care coordination. This innovative company leverages specialized health assistants and advanced technology to provide personalized care plans and streamline healthcare processes. As they rapidly expand, they’re seeking talented individuals to support their mission of enhancing patient experiences and improving access to quality healthcare services.

Job Description:

As a Healthcare Administrative Assistant, you’ll play a pivotal role in bridging the gap between cutting-edge health assistance and essential administrative tasks. You’ll work closely with a team of specialized health assistants, verifying insurance coverage, booking appointments, and coordinating care plans. This dynamic position offers the opportunity to make a real difference in patients’ lives while gaining valuable experience in the healthcare technology sector. Ideal candidates are detail-oriented problem-solvers who thrive in fast-paced, evolving environments and are passionate about improving healthcare delivery.

Responsibilities:

Verify insurance coverage by liaising with insurance companies
Schedule appointments with healthcare providers, optimizing for patient needs and provider availability
Support care plan coordination developed by health assistants
Manage internal communication channels for efficient task delegation and updates
Interface with healthcare providers, insurance companies, and other partners
Handle various administrative tasks in a fast-paced startup environment
Attend internal meetings and provide administrative support to the core team
Adapt to new systems and processes as the company grows and evolves

Requirements

Experience in healthcare administration or related field preferred
Excellent communication skills, both written and verbal
Proficiency in CRM systems, particularly Intercom
Strong organizational skills and meticulous attention to detail
Ability to handle sensitive information with discretion and maintain confidentiality
Adaptability and quick learning capabilities for new systems and processes
Experience in startups or agile work environments is a plus
Passion for healthcare and improving patient experiences
Comfortable with remote work and flexible hours
Self-motivated with the ability to work independently and as part of a team