Pharmacy Technician III

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose

The Pharmacy Technician III (PT III) serves as primary contact for healthcare providers, patients, and families regarding medication access and needs. This role delivers comprehensive patient support services, assists in verifying insurance coverage, and resolves issues to ensure ongoing access to prescribed therapies. Additionally, the PT III supports pharmacists by obtaining missing prescription information and facilitates seamless pharmacy operations, with a focus on efficient, high-quality patient care.

Responsibilities

• Subject matter expert in all Pharmacy Operations, responsible for assisting, mentoring, training and participating in side by sides with team members on prescription processes and reimbursement issues. Successfully complete role based training requirements, including passing certifications and competency assessments prior to conclusion of training period.
• Uses functional expertise in pharmacy and reimbursement expertise to liaise between healthcare providers, insurance companies, hub representatives, and patients to administer the Patient Support Service programs for all pharmacy assets per AbbVie policy and any applicable accreditation standards.
• Works independently to manage a caseload comprised of healthcare providers and patients under various levels of urgency dependent upon patient need.
• Holds effective, critical conversations with insurance representatives, healthcare providers, patients, and caregivers and provide education on reimbursement processes specific to their patient's insurance plan.
• Maintains accurate records of actions and conversations in the system; follows up on all outstanding actions in the appropriate timeline to drive effec