Principal Product Manager

Are you passionate about delivering value to customers by building scalable products?  Do you want to be at the forefront of building AI-led products? Are you excited about reimaging products and driving cross-org stakeholder alignment to see those products come to life? 

As a Principal Product Manager on the Azure Customer Expereince (CXP) Team, you will join our team to help drive the next generation of our reliability and quality experiences. Focused on harnessing the power of AI with discovered data insights to drive services to understand, prioritize and mitigate their overall risk posture to set our customers up for success. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities to drive world class customer experience across Azure services. 

You will work with internal customers to learn their needs, use data and insights to drive decision making, develop product vision, partner with the software engineering leaders to develop product roadmaps and drive and own product launch. You will also own tracking Customer Satisfaction (CSAT) of your customers and continue to iterate on product vision and strategy to ensure the product is delivering excellence and customer satisfaction. Executive engagement and stakeholder management is critical to success in this role to ensure that we continue to iterate based on evolving business needs. 

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers’ needs. We use data and Key Performance Indicator (KPIs) to guide, improve and grow the success of our programs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The role involves collaborating closely across executive stakeholders on the Azure leadership team, multiple cross-org leaders as well as software engineering leaders. You are the lynchpin and the owner of the product vision and strategy.

• Understand the customer persona – who are we solving for? What are their
    needs?
• Understand competitive products – are there other products that compete with
    your product? What is the unique proposition for this product?
• Design product vision and strategy – What will this product deliver?
• Drive product requirements definition, product planning and product design
   (including writing PRDs) of new features and enhancements 
• Own all stakeholder management - clearly communicate product benefits to our
   users and internal stakeholders and create feedback loops so that we can iterate
   effectively.
• Partner with the Azure CXP Software Engineering (SWE) leader to ensure that
   we have a clear plan for feature build and product roadmap stays on track.
• Anticipate, identify, and mitigate blockers to customer success goals  
• Work closely with the Data Science team to ensure we are tracking measurable
   impact of the product
• Share actionable insight, learnings, feedback to drive continuous improvements 

Other

• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in Product/service/
   project/program management or software development 
     o OR equivalent experience.
• 8+ years of experience in end-to-end product strategy and program
   management preferably including AI-based products.
• 5+years of experience leading product management teams and/or cross-org
   leadership experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will