ES Eligibility Case Manager - Bilingual / 61013254

Posting number: 191113

Department: Department of Social Services

Division: Economic Services

Job classification: Eligibility Specialist II

Posting type: Open

Categories: Community Services, Health Services, Social Services, Human Services, Community and Social Services

Summary

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Serve as a bilingual worker for the SNAP and TANF programs and as interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas. 

• Conducts a minimum of 15 quality bilingual interviews per day to include both phone and face-to-face interviews for SNAP, TANF, and ESAP applications and SNAP and/or TANF renewals. Serves as an interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.

• Processes all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits if applicable.

• Maintains electronic case files (in agency designated system) accurately and timely for documentation and auditing purposes; safeguards confidentiality of files and information in files.

• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.

• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

• Provides services in accordance with federal and state laws and regulations and agency policies and procedures.

• Participates in training and supervisory meetings or staffings as required.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

• Performs other related duties as required.

Examples of duties

Supplemental information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits packa