Senior Technical Support Associate

<p><strong><span data-contrast="auto">Role Overview</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":-432,"335559731":432,"335559738":0,"335559739":0,"335559740":276}"> </span></p> <p><span data-contrast="none">We are hiring Technical Support Advisors for our virtual contact center. In this role, you’ll assist customers with account and technical issues while delivering exceptional service in a fast-paced, remote environment.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p> <p><strong><span data-contrast="auto">A Day in the Life</span></strong><span data-ccp-props="{"134233118":false,"335559739":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Provide friendly, high-quality support across phone, chat, email, and web</span></li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Troubleshoot technical, product, and service issues—aiming for first-call resolution</span></li> <li data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,&am