Production and Installation Manager

Responsive recruiter Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role: Production and Flooring Installation Manager
Office Location:  Cranston, RI

Company Overview: Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We’re committed to outstanding service, quality craftsmanship, and making a positive impact in our community.

Position: Production and Flooring Manager: As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Benefits And Perks:

• Competitive Salary: $55,000-$70,000 - based on experience.
• Bonus Opportunities
• Paid Vacation and Holidays
• Company-Provided Computer
• Paid Training and Ongoing Development
• Full-Time Schedule: (M-F, some weekends if needed)

Qualifications
This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Experience in flooring installation & production management
• Strong communication skills (phone & in-person)
• Established industry contacts preferred
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, etc.)
• Problem-solver with proactive planning skills
• Bilingual (English/Spanish) a plus
• Highly organized and detail-oriented
• Confident decision-making abilities
• Valid driver’s license and insurance 

Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes. 
• Communication: Provide customers and installers with clear updates on project start dates and timelines. 
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships. 
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs. 
• Problem Solving and Resolution in Construction:  Address and resolve challenges during construction to keep projects on track. 
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations. 
• On-Site Quality Control:  Conduct regular job site visits to verify that work meets company standards and customer expectations. 
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality 
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships. 

Compensation:
Salary range $55,000-$70,000 plus bonus opportunities
Meet Tim – Proud Owner of Floor Coverings International of Coastal Rhode Island

Tim proudly owns and operates his business in Rhode Island, where he brings his passion for service and community to life every day. Tim is the proud owner of the Cranston territory, where he is excited to bring his passion for service and community to life. He is married and the proud father of two children. When he’s not working or spending time with his family, you’ll often find him mountain biking, trail running, or competing in obstacle course races. A dedicated Penn State fan, Tim brings his enthusiasm and drive into everything he does.

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