Principal Technologist - 90370004 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
The Principal Technologist provides production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services, serving as an escalation point for complex issue. They serve in an expert/lead technical role and may also work on one or more projects of moderate to high complexity as the technology subject matter expert and/or technical consultant.  When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system design, administration, and technical support. Works on tasks and projects, or supports issues that involve a moderate to high degree of risk or may impact enterprise-wide performance and makes use of the individual's high level of knowledge within one or more areas of specialty.

ESSENTIAL FUNCTIONS:

• Troubleshoots existing information systems, application, middleware, or networks to identify errors or deficiencies.  Brainstorms possible solutions and evaluates alternatives against decision criteria.
• Leads and coordinates the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Guides vendors during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. 
• Serves as a consultant, trusted advisor and, as necessary, escalation point (Tier 3) for issues.  
• May partner with leadership to help define and communicate the long-term technology strategy and planning for the enterprise.
• Assists and/or may lead in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess and monitor the technical aspects of the program/project or services.
• Designs innovative solutions using new technologies.  Recommends short-term alternatives when appropriate.  Proposes designs at key milestone events.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, engineering or equivalent plus 7+ years of relevant work experience or 11+ years of relevant technical experience,preferably with substantial experience in a project leadership or Subject Matter Expert capacity, required to satisfy education and experience requirements
• ITIL Certification (or equivalent)

 

MINIMUM KSA (Knowledge, Skills and Abilities):

• AWS - Lambda, Dynamo DB, Elastic Beanstalk, S3, Kinesis, SNS, SQS App Dynamics
• Jenkin automation and DevOps skills
• Development skills using Java, J2EE, Oracle PL/SQL, Unix Shell Script, Python Script
• MS-SQL, MySQL, Oracle DB skills and development of writing script
• Administering and configuring JBoss, WebSphere, WebLogic application servers
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
• Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management

 

PREFERRED QUALIFICATIONS:

• Development skills on Informatica MDM, Informatica PIM, Data Warehouse, Data Analysis, modeling and profile using IDQ & Oracle SQL, Oracle Enterprise Data Quality technologies are a plus
• Data Transformation, Data Standardization & Enrichment, MDM Hub