AM Front Server - Element 47 - Winter

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.  

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.  

For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description

Position Summary
The AM Front Server serves food and beverage in a timely, friendly, and professional manner according to established standards and procedures. This position reports to the Restaurant Manager.

Job Posting Deadline
Applications for this position will be accepted until August 17, 2025

Essential Job Functions/ Key Job Responsibilities 
•    Use suggestive selling technique for food and beverage
•    Attend daily pre-meal tasting
•    Ensure friendly greeting to all guest
•    Take orders and serve food and beverage requests promptly. 
•    Check with guest during meal for guest satisfaction
•    Responsible for guest check and proper payment
•    Set-up station and tables prior to service 
•    Assist in clearing and set-up of tables during service
•    Completes side duties 
•    Maintain the proper care and cleanliness of tableware, serving equipment 
•    Make manager aware of all guest comments and complaints
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High school diploma or equivalent preferred
•    5 years related experience required
•    2 years fine dining experience preferred

Knowledge, Skills, & Abilities 
•    Proficient knowledge with Colorado liquor laws 
•    Proficient knowledge in Point-of-Sale Systems 
•    Strong knowledge of wines food and cooking methods 
•    Knowledgeable of 5-star standards 
•    Expertise in fine dining service and standards, etiquette, and formal table settings
•    Familiarity with menu items, wine lists, and pairing recommendations
•    Understanding of food safety and sanitation guidelines
•    Exceptional customer service and interpersonal communication 
•    Strong multitasking abilities to handle multiple tables and priorities efficiently
•    Ability to upsell and suggest complementary menu items to enhance the guest experience
•    Proficiency in using point-of- sale (POS) systems for accurate order entry and billing
•    Detailed- oriented with commitment to maintaining the restaurant’s impeccable standards 
•    Adaptability to manage dynamic service flows and unique guest needs
•    Ability to practice discretion and professionalism when interacting with VIP and high-profile guests
 

Additional Information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to