Senior Director, Compensation Partners

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re looking for a Senior Director, Compensation Partners to lead and elevate our global compensation strategy in a dynamic, high-growth SaaS environment. In this role, you’ll be a trusted advisor to senior leadership, shaping compensation philosophies, programs, and frameworks that attract, retain, and motivate top talent while supporting our mission and growth trajectory. You will oversee a team of compensation business partners, ensuring alignment across business units and providing data-driven insights to influence executive decision-making.

What You’ll Do:

Strategic Leadership & Advisory

• Serve as a trusted advisor to executives and HR business partners on compensation strategy and approach to support talent and business priorities.

Client/Stakeholder Management

• Manage relationships with internal stakeholders (HR, Finance, Legal, and executive leadership)
• Present recommendations, insights, and analyses in a clear and persuasive manner to non-technical audiences.
• Collaborate cross-functionally to implement and drive compensation programs and ensure alignment with broader HR initiatives.

Market Analysis

• Use data analytics to inform decision-making and assess the effectiveness of compensation programs.

Team Leadership & Development

• Lead and mentor a team of compensation business partners.
• Provide guidance on technical and analytical aspects of compensation work.
• Foster a culture of knowledge sharing, best practices, and continuous learning.

Project Management

• Oversee complex compensation projects
• Ensure projects are delivered on time, within scope, and meet quality standards.
• Coordinate across multiple business units or client teams for seamless execution

Qualifications

To be successful in this role, you’ll bring a blend of strategic leadership, SaaS expertise, and technical compensation knowledge. We’re looking for someone who can think big while executing with precision.

Required Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Extensive Compensation Leadership: 12+ years of progressive experience in compensation, including at least 5 years leading a senior compensation team in a global SaaS or high-tech organization.
• Deep Technical Expertise: Strong command of base pay structures, market pricing, equity programs, and variable compensation design (including sales incentives).
• SaaS/Technology Experience: Proven track record supporting fast-scaling, subscription-based business models, including familiarity with ARR-based metrics and growth-stage dynamics.
• Analytical & Data-Driven: Exceptional ability to interpret complex data, perform advanced market analyses, and translate insights into actionable recommendations.
• Strategic Business Partner: Skilled at influencing executives and cross-functional leaders with strong storytelling and presentation skills.
• Governance & Compliance Knowledge: Solid understanding of global compensation compliance, pay equity practices, and regulatory requirements.
• Team Leadership: Demonstrated success developing and leading high-performing teams in a matrixed, global environment.

For positions in this location, we offer a base pay of $225,000 - $405,000 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible ti