Sr Customer Success Advisor

Position Title: Sr Customer Success Advisor

Location: Virtual within the US

Overview

We partner with our customers to ensure they are maximizing value from their Blue Yonder products. You’ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer and be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally in an energized and growing team, this role is for you.

What will you do:

• Collaborating to create and deliver to account plans across your assigned accounts

• Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals

• Build relationships with key stakeholders in the customer’s organization to enable a great customer experience and capture any concerns

• Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities

• Understand BY products and recognize how they can be used to solve problems and create value for your customers

• Conduct periodic business reviews to drive adoption and value with your customers

• Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle

• Act as the internal customer advocate within BY working various cross-functional teams

• Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation

• Nurture Customer Reference status

• Coordinate with Sales team to identify and support cross-sell/up-sell opportunities that will allow customers to unlock further value through BY

• Oversee customer escalations for BY related matters involving Value, Consumption and Adoption and liaise with internal organizations as required

• Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Sales, and Marketing

What we are looking for:

• Ideally, 8+ years of experience in customer-facing roles in the Supply Chain industry

• Experience in working with complex, multi-divisional, multi-geographical customers

• Clear executive presence and excellent communication

• Ability to identify critical items in ambiguous situations or structure, then communicate them at the required levels to make progress

• Passion for the Supply Chain Industry

• Experience working with cross-functional teams (e.g. Sales, Product, Delivery)

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The salary range for this role is $120,000 - $150,000.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

• Comprehensive Medical, Dental and Vision 

• 401K with Matching 

• Flexible Time Off 

• Corporate Fitness Program 

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

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