Content Development Director

Position Overview

We're looking for a hands-on, forward-thinking leader who understands the payer-centric landscape, embraces new ways of working, and brings a sharp sense of tempo and adaptability to everything they do. This person will help reimagine how content is created, deployed, and governed — using modern tooling, including AI-enabled solutions, to scale effectively.

Success in this role demands both creativity and rigor, a collaborative spirit, and a mindset oriented around continuous innovation. You will work cross-functionally to embed content into product, engineering, compliance, and go-to-market efforts, ensuring a consistent, high-value experience for our customers.

Key Responsibilities

Overview:

The Content Deployment Director will oversee the end-to-end content deployment lifecycle, ensuring operational excellence, cross-functional collaboration, and continuous improvement across Content, Engineering, Product, and Strategy.

This role leads a team responsible for configuration, build, validation, and quality assurance of edits and rules within Rialtic’s content systems. The leader will also play a key role in process optimization, automation, and platform migration initiatives.

Core Responsibilities

• Team Leadership: Manage and develop a high-performing team across Design and Validation functions. 

• Process Management: Drive end-to-end content process improvements in partnership with Engineering and Product, including opportunities for AI and automation in deployment workflows.

• Workflow Efficiency: Identify and deliver efficiencies through development and refinement of workflows and building cross-functional team synergies.

• Strategic Collaboration: Partner with the Policy & Content Management team to enhance the scoping and intake process for content projects. 

• System Optimization: Support the development of Rialtic's single source of truth for content operations

• Continuous Quality Improvement: Identify opportunities to improve upstream and downstream processes based on data-driven quality trends

• Operational Excellence: Monitor metrics, ensure quality standards, and support timely and accurate edit deployment.

What you’ll do:

• Operate as a connective tissue between product, engineering, compliance, operations, and customer teams.
• Translate clinical and policy expertise into frictionless, scalable platform features.

• Grow and lead a high-performing team of content analysts and policy managers.
• Serve as a player-coach, creating an environment of ownership, resilience, and high accountability, without micromanaging.

• Foster a culture of continuous feedback and learning, informed by user data and client insights.

• Proactively incorporate external changes into the content roadmap and act as a credible voice with clients and internal stakeholders.
• Partner with data science to identify gaps and refine content using real-world signals — including error rates, reimbursement variances, and utilization anomalies.

Who You Are

• 10+ years of payment integrity experience
• Bachelor’s degree required
• Advanced degree (MBA, Masters in Healthcare) a plus
• 5+ years of people leadership experience with demonstrated success in scaling
• Operational workflow design experience, automation and continuous quality improvement
• A confident, empathetic leader with a bias toward action and a deep commitment to outcomes.
• Open-minded and curious, always testing new ways of working and thinking.
• Highly collaborative but comfortable making independent, high-quality decisions.
• Passionate about building tools and content that create tangible value in the payer-provider ecosystem.
• Thrives in a startup culture — balancing intensity with humor, humility, and flexibility.
• Deep knowledge of payer-side claims processes and rules management
• Ability to translate clinical/policy content into product features
• Content Development & Management
• Experience leading content design, validation, and governance at scale
• Familiarity with AI-enabled tooling and workflow automation

Why Join Us

At Rialtic, you’ll be part of a team that’s bold, mission-driven, and values-centered. We work as one team, prioritize customer value, and strive for excellence, while taking care of ourselves and each other.

We offer:

Remote flexibility