Veterinary Receptionist

<p><strong>Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists</strong> to&nbsp;be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.</p> <p><strong>What to Expect</strong></p> <p>As you join our mission, expect to be supported in your work and home life with:</p> <ul> <li>A comprehensive benefits package, including medical, dental, and vision insurance</li> <li>Paid time off and a 401(k) plan for full-time employees</li> <li>Professional development opportunities</li> <li>Employee pet discount because we know your pets are family, too!</li> </ul> <p><strong>Salary:&nbsp;</strong>$17 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.</p> <p><strong>Schedule: </strong>This is a full-time position averaging 35–40 hours per week. Weekday shifts will vary and will include at least one evening shift per week until 7:00 PM, along with rotating Saturday shifts from 9:00 AM–4:00 PM.</p> <p><strong>Key Responsibilities:&nbsp;</strong></p> <ul> <li>Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.</li> <li>Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.</li> <li>Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.</li> <li>Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.</li> <li>Assist in maintaining cleanliness and organization to ensure a positive client experience.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Previous experience in a veterinary office is preferred.</li> <li>Basic knowledge of veterinary terminology and procedures</li> <li>Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy</li> <li>Ability to maintain a calm, professional, and positive demeanor</li> </ul> <p><strong>About Hudson Highlands Veterinary Medical Group&nbsp;</strong></p> <p>Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas. We continue to strive to honor a legacy of compassion, integrity, respect an