Sr. Incentive Admin Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
This job is responsible for supporting incentive plan administration across business units and acting as a key liaison with partners. Key responsibilities include resolving complex incentive issues, performing system testing, and managing compensation processes. Job expectations include leading projects, applying independent judgment when responding to employees regarding incentive questions, and providing strategic support to improve efficiency and consistency across divisions.

Responsibilities:

• Supports incentive plan administration for assigned business units
• Resolves complex incentive issues using analytical and problem-solving skills
• Leads projects and provides measurement and process support to business leaders
• Executes key controls and ensures compliance with incentive plan guidelines

• Execute defined procedures in support of the administration of incentive plan calculations

• Execute established Key/LOB specific Controls as assigned

• Manage Defect and Ops Loss process - Identify defects and partner with peer team to close out defects

• Research, decision and respond to incentive related requests based on established SLAs and production targets

• Review files from data sources for accuracy and perform validations as necessary

• Identify trends in incentive related requests, help determine root cause and provide suggestions on how to lead automation of upstream problems or re-contract work

• Perform UAT for incentive related system changes

Required Qualifications:

• Have a minimum of 3-4 successful performance in a role requiring strong analytical skills with ability to manage medium/large sets of data with specific attention to detail

• Proficient in all Microsoft Office; intermediate skills in Excel, i.e. familiar with complex pivot tables, formulas (‘if’statements), data filtering and Vlookups

• Strong time management and organizational skills / experience, ability to handle ambiguity and adapt to changing circumstances

• A proven team player and collaborator, translating knowledge and experience into strong and productive relationships. Requires acute attention to detail 

• Strong communications skills/experience with ability to translate details into executive level messaging

• Ability to navigate the organization and demonstrated ability to lead and influence up, down and across the organization

• Results oriented with proven track record of outstanding ability to motivate and influence others to accomplish objectives

• Critical thinking & problem solving skills when working through complex issues, including the ability to identify issues/gaps by asking the right questions

• Experience working in multiple information systems simultaneously and solid general database knowledge with the ability to multi-task & toggle into various systems

Desired Qualifications:

• Proficiency in Microsoft Access

• Private Bank experience, preferably knowledge of Investment Management and Trust

• Knowledge or experience with Private Bank Compensation Incentive Plan

• Experience using SQL queries

• Ability to perform User Acceptance Testing (UAT) for related system changes

• Previous experience with change management or process improvements

• Experience with PACE and/or Loan IQ

Skills:

• Analytical Thinking

• Attention to Detail

• Payroll Management

• R