Senior Associate, Franchise Partnerships

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Associate, Franchise Partnerships, you oversee and cultivate relationships with top level franchise partners, including executive stakeholders, to ensure their continued success and growth. You focus on managing and expanding existing accounts, driving revenue through account expansion and add-on product sales. With a growing portfolio of franchise accounts under your management, you build strong partnerships with franchise representatives and corporate leadership, providing them with tailored solutions to optimize their business operations. You take a strategic and proactive approach to account retention, addressing challenges, identifying new opportunities, coordinating the right cross-functional resources and collaborating with senior franchise decision-makers to align on long-term goals. Your success is measured by franchise partner satisfaction, account renewals, and revenue growth.

Our team is passionate, empathetic, hardworking, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What You Do Each Day

• Manage and nurture relationships with our largest franchise partners to drive engagement, product adoption and satisfaction
• Proactively identify risk within the relationships, defining and executing a plan to mitigate the risk and drive trust in the partnership
• Serve as the primary point of contact for franchisor staff, ensuring clear communication and alignment on goals
• Support contract renewal efforts by proactively addressing concerns and reinforcing the value of our partnership
• Identify and execute opportunities to grow accounts through upselling and cross-selling add-on products holistically
• Provide ongoing support to franchise partners, ensuring a seamless experience with our solutions
• Analyze account performance and define and execute strategies to optimize success, retention and revenue growth
• Manage and organize standard operating procedures (SOPs) specific to each franchise account to ensure consistency and efficiency
• Conduct regular check-ins and business reviews with franchise partners to assess needs and present solutions
• Translate insights learned from the sales process into our account management playbook to refine strategies and improve execution
• Travel periodically to meet with franchise partners, strengthen business relationships, and support account growth

Qualifications

• 3+ years of experience in account management; experience with Franchise Partnerships and/or Enterprise preferred
• Strong ability to build and maintain client relationships, particularly in a B2B environment
• Experience in upselling and cross-selling products or services
• Proficiency in CRM tools and data analysis for tracking account performance (i.e. Salesforce)

What Will Help You Succeed in This Role

• Strong communication and interpersonal skills to engage effectively with franchise partners
• Proactive mindset, constantly looking ahead to anticipate needs and address them
• Self-motivated and results-driven mindset with a focus on achieving growth targets
• Excellent problem-solving abilities and ability to think strategically about account success
• Ability to manage multiple accounts simultaneously with attention to detail and organization
• A proactive approach to identifying opportunities for improvement and expansion

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow pro