Field Account Manager - Tampa Territory

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.

At Agero, we're constantly innovating to better serve our clients. We're excited to introduce a pivotal new initiative: the Field Account Manager role! This position represents a significant strategic shift, designed to revolutionize our market-level outreach and deepen client relationships. As a Field Account Manager, you'll be instrumental in promoting our emergency roadside and towing solutions, educating clients, and directly driving market intelligence and growth. If you're looking for an opportunity to shape the future of client engagement within a leading industry player and make a tangible difference, explore this exciting role and join us on this journey of innovation!

POSITION SUMMARY:

The Field Account Manager (FAM) is responsible for promoting the use of emergency roadside and towing related products and services to automotive and insurance clients on location (Tampa Territory). This includes educating and training market level employees on the product features, application and benefits of recommending and/or utilizing Agero’s solution offerings.  The FAM will be responsible for elements of sales, customer service, and education/training. They will also participate in events, marketing and support market intelligence.  

ESSENTIAL FUNCTIONS:

• Relationship Development: Establish, cultivate and maintain strong relationships with key influencers and decision makers within assigned territory.  Develop broad understanding of business and operational dynamics of each client location. Resolve challenges and identify areas for future potential solution deployment.  Represent Agero at trade shows and local client events.  Responsible for direct and regular in-person engagement with sites.
• Program Management: Introduce new offerings, features and process enhancements to client locations.  Lead sign up, enrollment, activation and training activities. Coordinate delivery and installation of promotional marketing materials and event participation. Maintain accurate records and submit regular reporting of location engagement activities.
• Performance Delivery.  Expand overall product awareness and utilization. Drive process  execution and adherence to program requirements. Responsible for facilitating client and consumer issue resolution activities. Proactively gather insights on location operations and program data to identify pathways for accelerating growth. Coordinate resulting initiative development and stakeholder collaboration efforts.  Achieve territory adoption, revenue, margin, satisfaction and retention goals.
• Product Feedback and Enhancement: Support client and consumer feedback related research projects to help improve service offerings. Facilitate deployment of surveys, feedback capture and reporting to product development teams. Keep abreast of market trends in the automotive, insurance and roadside assistance sectors. Use this information to elevate individual performance and solution refinement. 
• Account Management: Demonstrate professional selling skills and