Patient Coordinator (49360)

Job DetailsJob Location: Houston - Houston MRI East Houston - Houston, TX 77015Position Type: Full TimeJob Shift: DayJob Category: Health Care  

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you’ll play a vital role in making each patient feel seen, heard, and supported.  

Key Responsibilities:  



Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.  





Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.  





Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.  





Patient Communication: Serve as the first point of contact for patients—answering calls, responding to inquiries, and providing clear, empathetic guidance.  





Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.  





Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.  





Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.  



  

Qualifications:  



Experience: Minimum 1–2 years in a healthcare or medical office setting, preferably in radiology or imaging services.  





Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.  





Excellent communication and interpersonal skills  





Strong organizational and multitasking abilities  





Proficiency in scheduling software and EMR systems  





Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.  



 
Qualifications