Senior Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

As a Senior Network Technology Support, you will be responsible for resolving difficult and complex issues using broad professional concepts. Guides others, applying advanced principles and company practices. Leads moderate sized projects (or parts of larger projects) with strategic value. Operates autonomously with frequent senior leadership interaction.

You will be recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.  
 

Ensuring the reliability and continuous operation of AT&T's Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

Key Roles and responsibilities:

• Troubleshooting and Issue Resolution:

  • Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues

• Network Monitoring and Maintenance:

  • Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring

• Configuration and Deployment:

  • Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes

• Collaboration and Coordination:

  • Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers

• Documentation and Reporting:

  • Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports

• Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets

Required Experience:

• 3+ years of related experience

• Certification is required in some areas

Desired Education:

• Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math, or equivalent experience preferred

Desired Qualifications:

• Cloud infrastructure management

• Network virtualization

• Data analytics

• Azure DevOps

• Azure Security

• Azure Governance

• Knowledge of cloud concepts and core architectural components

• Azure identity, access, security, and governance

Our Senior Network Technology Support earn between $94,300 - $158,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee we