Sr. Director, Design (Head of Design)

Change.org is searching for a Sr. Director, Design (Head of Design) to lead and create a more powerful Product Design organization with a focus on quality, process, and empowerment.  You will report to our Chief Product Officer. As the head of the Design organization, you’ll define the design strategy and process; ensure we create high-quality, jaw-dropping product design (including shipping a new design system); develop and grow your product design team’s expertise; and help shape the short and long-term product roadmaps.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100m monthly users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for Racial Justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help! 

Key Outcomes:  

• Define the design strategy and evolve our processes across all the product squads. Embrace and continually improve approaches to deliver the most value to customers as soon as possible.
• Ensure the highest quality design, including the shipping of a new design system, to deliver exceptional customer experiences
• Develop and grow your team’s expertise in product design, user research, and copywriting
• Influence the product roadmap, both short-term and long-term
• Oversee multiple projects and scale design resources accordingly, ensuring deadlines are met, your org is effective, excellent and inclusive, and team members are set up for success by setting clear and measurable goals
• Increase the eNPS scores of the people you manage

The most important core competencies for the role are: 

• Mastery of the product design process at a B2C software product company serving millions of end users; you’ve been a design leader at a company like Change.org before
• Strong user science and research experience skills; you’re a master of synthesizing customer insights into design decisions
• Strong people management expertise, with a focus on EQ, mentorship, guidance, and asking the right questions; you inspire and motivate people to be their best selves in the workplace, with their best output
• Experience in 0 to 1 design principles; you know how to start from scratch and ship something meaningful, quickly, to validate hypotheses
• Super communication skills; you specialize in the craft of storytelling, whether it’s visual, written, or verbal

Target experience: 

• A desire to make the world a better place through healthier, more participatory democracies 10+ years of product design experience at consumer technology companies, with a consumer product used by tens or hundreds of millions of people
• 6+ years of experience managing product designers 
• Proven results in building and scaling B2C products, both in terms of NPS (or some other satisfaction score) and in terms of quantitative business metrics (e.g. growth in users, retention, revenue, etc.) 
• A portfolio of previous work demonstrating depth of knowledge in UX strategy, content, interaction, visual design, design thinking, and team collaboration
• Substantive experience leverage user research and insights into new user value within the product experience
• Excellent written and verbal communication skills, with the ability to create compelling narratives and effectively present ideas
• Strong leadership skills with the ability to influence and collaborate optimally at all levels of the organization
• Extensive knowledge of design tools like Figma and a working knowledge of how design systems can be built to accelerate customer value
• Proven ability to collaborate deeply with