Global Business Development Manager (Audio-Visual Systems Integration)

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The Global Business Development Manager is responsible for driving new business acquisition within Ricoh’s global enterprise sales segment. This role will focus exclusively on winning high-value, multi-country deals for Ricoh’s Communication Services portfolio — Specializing in Audiovisual, supporting customers' workplace transformation and digital collaboration strategies. The role ensures Ricoh’s CS solutions are positioned as critical enablers of global enterprises' business outcomes.  This role focuses on global businesses with headquarters in the United States (both named accounts, and net new) 

Essential Duties and Responsibilities 

• Global New Business Generation: Identify, pursue, and close new global enterprise customers for Communication Services, with a focus on multi-region, high-value opportunities.
• Consultative Selling: Lead a value-based, consultative approach to position Ricoh’s CS offerings (audiovisual) as strategic enablers of global customers’ workplace transformation and business collaboration goals.
• Global Account Collaboration: Orchestrate cross-functional resources across regions (GADs, OpCos, Pre-Sales, Delivery, Finance) to ensure seamless global pursuit and execution.
• Pipeline Development: Build and maintain a strong, reliable global sales pipeline, ensuring sustained revenue growth across multiple regions and business units.
• Market Expansion: Drive global market penetration by identifying emerging verticals, industries, and geographic opportunities for CS solutions.
•  Multi-Country Bid Leadership: Lead complex, multi-country RFP responses, coordinating regional sales teams, solution architects, and bid management resources.
• Strategic Partnering: Build and leverage relationships with global IFMs, System Integrators, technology partners, and key industry influencers to accelerate global deal flow.
• Customer Stakeholder Engagement: Build senior-level relationships with global customer stakeholders (C-suite, IT, Facilities, Procurement, Business Units) to foster trust and uncover long-term business transformation opportunities.
• Sales Execution Discipline: Implement rigorous sales processes, ensuring activities are tracked, inspected, and aligned with global sales objectives. Provide continuous performance updates and recommendations.
• Competitive Intelligence: Gather market insights and competitor analysis to inform strategy, strengthen value propositions, and identify differentiation opportunities.
• Sales Strategy Input: Provide input to the global CS go-to-market strategy, aligning with Ricoh’s broader global enterprise sales priorities and workplace experience vision.
• Travel: This position is a remote position but should be near a major US airport.  Travel will be required for some client engagements, as well as corporate events.  Travel is not expected to exceed 40%, with the minimal expectation of 20%.  The successful candidate should possess or be able to properly obtain a passport.
• Other duties as may be assigned.

Success Criteria

• Achievement of global new business revenue and gross profit targets.
• Number of net-new global enterprise accounts won.
• Volume and value of multi-region/multi-country CS deals secured.
• Balanced revenue growth across Workplace Experience portfolio (CS and complementary solutions).
• Speed-to-close for large, complex deals.
• Forecast accuracy and sales pipeline health.
• Customer satisfaction and advocacy in new global accounts.
• Growth of external partner network and influencer relationships to support new business opportunities.
• Net New Enterprise Meetings Scheduled & Performed (Year 1)
• Qualified Opportunities Opened (Year 1)
• Proof of Concepts or Pilots Initiated w/ new prospective customers (Year 1)
• Tech Trend Briefings presented to end users w/ Client Executives (Year 1)