IT Support Specialist (Field Based)

<h2>IT Support Specialist/Technician&nbsp;</h2> <p><strong>ABOUT THE ROLE:</strong></p> <p>At DIG, we’re building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG’s loyal customer base and nearly every internal department -- from making sure Sweet Potatoes are available to our online customers to ensuring data security. Given this responsibility, DIG’s IT team hustles to ensure our guests and employees experience technology seamlessly so that the focus remains on the food and our mission.</p> <p>In the spirit of providing the very best for our end-users, we’re searching for an enthusiastic Full-Time IT Support Field Specialist to join our growing team. You will report to our Sr. IT Manager and work collaboratively with the rest of the IT support team to ensure full restaurant coverage. If you are looking for an opportunity to rapidly learn and contribute as a member of a small IT team with big aspirations, this is the role for you! <br><br>Please note this is a field-based role with the opportunity to occasionally work remotely with some travel outside of New York City.</p> <p>&nbsp;</p> <p><strong>YOU WILL:</strong></p> <ul> <li>Be the first point of contact for all computer hardware and many software-related requests from DIG employees, providing on-site and remote technical support.</li> <li>Exercise problem-solving to troubleshoot errors, bugs, and edge cases on critical systems (e.g., POS system, online ordering platform, restaurant network).</li> <li>Work closely on the in-restaurant network, running data cables, repairing data jacks and network cables, and troubleshooting connectivity issues.</li> <li>Mounting tech equipment throughout the restaurant.</li> <li>Maintain cable management and data rack organization and labeling.</li> <li>Iterate and expand on preventative maintenance for restaurant technology.&nbsp;</li> <li>Assist with the maintenance and modification of the POS and Online Ordering systems.</li> <li>Work within our ticketing system to document resolutions, update users, and assist in improving our internal systems.</li> <li>Manage and iterate on portions of the process of onboarding and offboarding.</li> <li>Support and troubleshoot business-class audio and CCTV systems.</li> <li>Assist with expanding our inventory management system, which will improve the IT Support process.</li> <li>Record and maintain detailed documentation for systems and processes, for both end-users and other IT staff.</li> <li>Support with system administration, ensuring that all critical systems are functional and reliable.</li> <ul> <li>Maintain user accounts/access permissions (create, delete,