Principal New Hire Experience

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• This position is responsible for delivering an exceptional and inclusive experiences to Discover's new hires, ensuring they are able to integrate effectively and efficiently into their team, their function and the company in their first three months, regardless of role and location.
• The individual will maintain onboarding resources, facilitate new hire sessions and partner with People Operations, TA, HR Technology and other teams to ensure new hires have a smooth transition into the organization.
• They will also be responsible for collaborating with cross-functional teams including HR, Business Technology, Facilities and others to execute on program components and improve processes. In addition, this role will be responsible for onsite event design and execution and partnering with C-suite colleagues and other stakeholders across the organization. Finally, this role will be responsible for designing and improving our current onboarding program including designing program components, tracking standards and procedures, content curation, best practice research and technology utilization and automation of processes.
• Principal New Hire Experience Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Accountable for the successful delivery of Discover's onboarding programs, including design, program management and oversight of delivery. Designs and coordinates logistics for a creative, impactful, and scalable onboarding experience for new employees.
• Measures success of the new hire experience to improve new employee experience and reduces the time it takes for them to ramp up. Partners with key stakeholders from across the business to ensure new employees receive the information, resources, and support they need to be connected and ready to contribute.
• Facilitates components of the program in person and virtually; coordinates with and trains local delivery partners for in-person facilitation in other locations. Integrates concepts covered in other Discover programs into onboarding to create a cohesive employee experience.
• Creates deliberate closed loop that informs Discover's talent strategy based on insights from new hires' experience; works closely with the rest of the HR organization to ensure a coherent Discover employee experience as new employees before more tenured.
• Lead event coordination from inception and design to execution, including website, registration and application design to create optimal event experiences. Partner with multiple external vendors, managing contract negotiations and vendor relationships for onsite, hybrid and virtual events. ​

Qualifications You’ll Need
The Basics

• Bachelors in Human Resources, Business Administration and Management or related
• 6+ years Organizational development, employee onboarding programs or related
• In lieu of education, 8+ years with Organizational development, employee onboarding programs or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position