Cashier and Customer Services Coordinator

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Job Posting Title:

Cashier and Customer Services Coordinator

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM FA - AS - BFAR - Bursar - StuAdmin - CS - Transaction Processing (Natasha Monique Porch (00071815))

   

Work Location:

0125 Thomas D. Boyd Hall

   

Pay Grade:

Professional Hourly

   

Job Description:

This is an entry-level, unclassified position in the Bursar Operations division of the LSU Office of Accounting Services. The position is responsible for the daily operations of the front desk. Duties include, but are not limited to, cash receipts, analyzing student accounts to answer questions, providing customer service via email, phone, and face-to-face, and assisting with deposit services for 35,000+ customers. 

35% Serve as a coordinator within the cash receipt and disbursement section, including processing departmental CARD entries. Responsible for auditing and reviewing deposits received from departments across campus to ensure the monies received reconcile to the cash reported and checks and other negotiable instruments are acceptable. The coordinator is responsible for verifying that all checks, money orders, and other negotiable instruments meet the institution’s requirements for acceptability, including compliance with banking regulations. The role involves identifying and resolving discrepancies in deposits, initiating corrective actions when needed, and maintaining accurate financial records. Serve as a backup for the university cashier when necessary. 

35% Responsible for collecting in-person cash, checks, and other negotiable instrument payments from students, ensuring accuracy and efficiency in processing. Each day, must balance their drawer and close out, turning in documentation and funds to the vault in compliance with university policies. Serve as a bursar generalist, assist with bursar communications, process mail, and provide backup support for the call center. Ensure timely, accurate responses to student, parent, and departmental inquiries regarding billing, payments, and fee assessments. Assist in resolving discrepancies and supporting general bursar operations.

20% Participates in the Bursar's Office registration process for 10 terms annually. Provides daily customer service to students, parents, departments, and sponsors/donors with questions about fee assessment and/or understanding fee assessment and billing statement charges and credits, completing registration, and managing account payments and payment options. Assist students and parents virtually through Navigate appointments. 

10% Performs other duties and special projects as assigned by management. 

Minimum Qualifications: Bachelor's degree.

Preferred Qualifications: Bachelor's degree in accounting. Customer service and cash handling experience. 

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Physical Qualifications: This position requires the physical ability and eye-hand coordination necessary to use a computer terminal, calculator, laptop, tablet, copier, telephone, and other office equipment. This position requires the ability to sit in the same position for extended periods (3.5 to 4 hours) at a time using continuous hand motions when using a calculator or entering data into the computer system. This position requires the ability to communicate clearly and effectively through the use of phone, email, and direct contact with individuals (including conducting training sessions and presentations). Scheduled or non-scheduled overtime may be required to meet the needs of the division. 

This position regularly engages in financial matters, including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

   

Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide three professional references, including name, title, phone number, and e-mail address.