Director of Facility Services

At The Charlotte we are proud to be recognized as a Great Place to Work®, and we believe that our success begins with one simple principle: People First. We are a luxury senior living company that is driven by compassion, respect, and the dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and a genuine commitment to enriching the lives of our residents and our team members. If you are passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Come join us and be a part of something extraordinary! Now accepting applications for the Director of Facility Services. 

We are seeking an experienced and hands-on Director of Facilities Services who loves to troubleshoot. The ideal candidate will possess a strong background in healthcare facility management, with a focus on mechanical operations, computer systems, and budgetary oversight. This role is essential to ensuring that our facility runs smoothly, efficiently, and safely, creating a high-quality environment for members, team members, and guests.

We look forward to meeting you soon!

POSITION SUMMARY: Attracts, retains, motivates and leads a high performance team that provides maintenance, housekeeping and security services across the community; holds the team accountable for meeting performance objectives and upholding SLC standards.

ESSENTIAL FUNCTIONS:

 Sets a strong example for others to follow and holds Team Members accountable for practicing a culture of safety; serves as both an active participant and a leader in the community’s Safety Committee.

 Continuously monitors all areas of the community and grounds and takes appropriate action to ensure they are properly and safely maintained; recommends purchases or capital projects accordingly to enhance the community or address concerns.

 Participates in establishing departmental budgets and is responsible for effectively managing all financial metrics such as salary expense, overtime, purchasing, and overall expense control.

 Properly tracks and documents all preventive maintenance and residents’ work orders assuring that all work is performed timely and to the highest quality possible.

 Oversees the timely and efficient turnaround of vacated apartments to prepare them for visits from prospective residents and move in of new residents.

 Ensures all required and necessary service contracts are in place and renewed timely to optimize service while minimizing expense.

 Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.

 Participates in the leadership of the community’s emergency preparedness programs; purchases and ensures the proper operations and availability of emergency equipment such as generators and two-way radios; maintains contracts with vendors to provide emergency supplies such as bottled water.

 Conducts fire and disaster drills as required by the State and Federal Regulations.

 Maintains an accurate and timely accounting of services chargeable to residents and submits to the business office.

 Leads and assists with the setup and tear-down for special events and activities.

 Ensures safe and proper storage of cleaning supplies, chemicals, tools and equipment.

 Oversees and participates in on-call assignments to ensure timely after-hours response to resident emergencies and physical plant problems.

 Participates in and attends all in-service training and education programs as scheduled.

 Other duties as assigned.

 

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

 Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.

 Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.

 Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.

 Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism.

 Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things

 Teamwork – Balances team and individual responsibilities; encou