Construction Estimating Business Advisor

Your Title: Construction Estimating Business Advisor 

Job Location: Westminster, CO; Portland, OR; 

Our Department: Construction Enterprise Solutions

Do you love working with customers to drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers.  We do this as a liaison for our valued customers to ensure they are set up for success. 

Seeking a technically savvy and customer-centric contributor to join our Customer Success organization as a Construction Estimating Business Advisor. This position will require a rare blend of product expertise, industry knowledge, business strategy, and best-in-class service to drive maximum platform value and adoption of solutions within our customer base. The Business Advisor will work with Construction customers as a subject matter expert in project estimating to advise on a cohesive approach to utilizing platform capabilities to achieve business results. The BA will drive adoption and value realization through deep product expertise, technical advisory and product demonstrations to customers, on an as-needed basis. You should have an understanding of estimating (for general contractors or specialty subs to quantify and bid on jobs), with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative, detail-oriented and a team-player. 

About our Construction Enterprise Solutions sector

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

What You Will Do

• Be brought in as a solution domain expert on an engagement basis with customers needing product strategy, technical guidance, best practices and guidance on how to’s with our Estimating software products 

• Help customers realize value from Trimble technology by providing deep product expertise with Trimble’s suite of estimating products (Autobid, Accubid, Estimation MEP, Trimble Estimation Desktop) 

• Support the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage across a wide range of levels within customer organization

• Maintain audit processes and documentation to regularly assess client environments for optimal performance and make recommendations as needed  

• Support business reviews to decision makers and be perceived as a strategic trusted advisor 

• Identify areas of opportunity for additional products and services for the customer across platform features, professional services, training, etc. 

• Advocate on behalf of the customer across Trimble to ensure customer success  

• Contribute to continual improvement of the TC1 platform’s value realization and adoption processes, and capture best practices for re-use across Customer Success

• Effectively articulate the solution domain product value within the context of Trimble Construction One

What Skills & Experience You Should Bring

• Client services/solution consulting/technical consulting experience, preferably in construction project estimating or pre-construction
• Track record of successful value delivery and client relationship development; existing relationships across construction technology ecosystem a plus 
• Demonstrable knowledge of Trimble’s estimating products
• Highly organized and able to work collaboratively across a matrix organization to achieve results important to your customers (CSM, Sales, Product, Onboarding, Renewals, Customer Support, and Customer) 
• Capable of handling multiple ad hoc requests and rapid turnaround while meeting customer expectations 
• Ability to learn quickly, be a great teammate, and manage change effectively 
• Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts 
• Familiarity with other Trimble Construction technologies a plus 
• BA/BS, advanced degree a plus

About Your Location

Under a flexible work arrangement, this resource pr