Sr. Manager, Product Management - Benefit Payments

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA

About the team:

Come join us as a Sr. Manager of Product Management in the Benefits Payments Product team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.

What you’ll do: 

• Lead, inspire and empower a team of 4-5 talented product managers to define innovative experiences that delight our customers and win in the market 

• Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology and competitors 

• Deliver an awesome end to end customer experience with a focus on the employee digital experience, using qualitative and quantitative data to identify areas to improve and rapidly iterate

• Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.

• Encourage a culture of experimentation, learning, and a growth-mindset - creating an environment where teams are redefining what’s possible and challenging the status quo

• Lead product prioritization processes across the organization and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position and generate durable business benefits (revenues, adoption, retention, etc.)

• Build strong relationships with your team and cross-functional partners based on trust, transparency, and open dialogue. Encourage a culture where everyone feels empowered to contribute, challenge decisions constructively, and commit to shared goals.

• Coach and inspire 4-5 direct reports, providing them with actionable and timely feedback to help them grow and deliver great work

How you’ll engage:

• Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs

• Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work

• Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.

• Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

• Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset

• Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate 

• Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves

Experience you’ll bring: 

• 5-8 years of Product Manager experience in environments that embrace customer driven innovation, rapid experimentation, data-driven decisions and results-orientation

• Experienced in proven methodologies to develop great products, including customer driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes 

• Proven experience managing and mentoring product managers or other team members, fostering a collaborative and high-performing team environment.

• Experience working in the benefits administration industry, including familiarity with benefits administration processes and technology

• Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end to end execution

• Demonstrated success in creating a vision to inspire, prioritizing key deliverables,  defining and building roadmaps, and managing internal and external commitments

• Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision 

• Strong financial acumen, analytical and problem s