Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Analyst Sr. within PNC's AMG Financial Processing organization, you will be based in Pittsburgh, PA.

This position requires the availability to work a schedule of Monday - Friday, 8:30am - 5:00pm. During the first 90 days of employment, you will be located on-site in the Nova Place facility in Pittsburgh for training. This position will also be relocating to the Firstside Building in downtown Pittsburgh in the near furture.

Upon completion of training, you will work a rotation of 2 consecutive weeks in-office, with the opportunity to then work remotely from home for the next 6-8 weeks. This is subject to business needs and may change at management's discretion.

This role is responsible for the financial processing of AMG trust client accounts. This includes, but is not limited to:

- Initiating wire transfers for AMG Trust clients
- cash based transactions (checks, transfers, internal money movements - incoming and outgoing)
- maintenance - name and address updates, transaction verification, disputes

The ideal candidate will meet the following qualifications:

- Attention to detail is extremely important
- Strong communication skills
- Microsoft experience (Excel, Powerpoint) is preferred
- Ability to work independently, but also comfortable working in a team atmosphere

Job Description

• Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
• Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serves as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required