IT Enterprise Services Product Manager

Job Summary

The IT Enterprise Services Product Manager is responsible for leading the product management of the technologies that support Cirrus’s Enterprise Service Teams. They will guide solution designs that align with the Cirrus Growth Choices and the IT strategic roadmap, delivering value to business stakeholders. The IT Enterprise Services Product Manager owns the Enterprise Service technology programs, product deployment and life cycle, managing the resource allocation, backlog prioritization, and closely partnering with business stakeholders providing insight, feedback, and strategic recommendations regarding product performance, quality, and utilization capability.  Drives servant leadership to an agile team by educating and coaching team members and stakeholders to maximize efficiencies, delivering incremental customer value, and embracing continuous improvement.  This position will be part of the Information Technology team providing direct influence and process guidance across all business capabilities.

Duties and Responsibilities/Essential Functions

• Lead cross functional teams including internal resources and third parties/vendors to plan and deploy a modern technology system, integrations and any related ISVs.
• Leadership will impact overall company performance through strategic decisions and resource allocation to transform underlying and foundational systems and processes.
• Utilizes deep understanding of the business stakeholder’s needs to guide Enterprise Services programs.
• Partners with business stakeholders to challenge and optimize processes and address customer needs.
• Oversees Enterprise Services programs and adjacent products throughout the entire business life cycle.
• Provide hands-on expertise and management to ensure program success.
• Drives strategy across Executive Sponsors, Steering Team, Business Stakeholders and Technical team members collaborating to understand problems, identify process improvements, prioritize needs and deliver on desired outcomes.
• Champions changes, product roadmap and advocates for the business requirements and needs.
• Drives prioritized capability processes through the implementation plan aligned with technology and product roadmaps.
• Manages test scenarios and user acceptance criteria to identify areas to address prior to going live.
• Manages the ongoing health and performance of Enterprise Services programs and products.
• Tracks and reports program status, risks, mitigation plan, milestones, budget, schedule and product performance.
• Collaborates with cross-functional teams to understand integration and resources across dependent products.
• Performs marketplaces research, metrics, and analytics to evaluate program and product performance.
• Lead, coach, and develop a team of diverse IT and business stakeholders while building cross-functional partnerships across the business.
• Identify and manage risks, mitigate impediments and negotiate dependencies with and across teams to ensure Cirrus business objectives are achieved.
• Ability to travel to other Cirrus locations to build relationships, understand business processes, foster collaboration for each implementation phase and set expectations on post-implementation performance.
• Must be present in Duluth for Steering Team meetings, workshops, design/build working sessions, major milestone activities and other engagements with critical stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in a relevant field of study or equivalent work experience
• 10+ years Information Technology, program management, or relevant technical experience
• 10+ years’ work experience leading a team.
• PMP and Agile/Scrum certifications preferred
• Must have demonstrated experience in managing large multi-year programs.
• Must be able to challenge, influence and champion strategy across Executive Sponsors, Steering Team, Business Stakeholders and Team members.
• Proven experience to influence stakeholders at various levels without direct authority.
• Demonstrated knowledge of the software development life cycle
• Embrace a Servant Leadership mentality.
• Ability to demonstrate sound judgement, encourage collaboration and communicate effectively (written and verbal) across multiple levels in the organization.
• Ability to effectively manage competing work demands and multiple initiatives at