Senior Product Manager - Patient Engagement Applications

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Pop Hlth & Patient En

Job Summary:

The Senior Product Manager will be responsible for the overall management, support, and maintenance of a subset of Patient Engagement Applications such as Hello World. This role will be responsible for vendor management, regularly interfacing with Patient Engagement leadership in operations to identify areas for improvement, especially for Hello World SMS and voice communications for Epic. The individual will resolve support issues, and coordinate regular maintenance of the product after the initial implementation.

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KEY RESPONSIBILITIES
• Leads vision, roadmap, deliverables for products.
• Translates customer needs into projects on a project roadmap.
• Provides direction on development, execution and monitoring of product roadmaps.
• Performs analysis of market for new product and services trends, capabilities and scalability.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• IT Portfolio Management (Intermediate): Demonstrates mastery of IT Portfolio Management in practical applications of a difficult nature. Manages a portion of the Company's Application Portfolio that focuses on comparing spending on established systems based upon their relative value to the organization. Manages a portion of the Project Portfolio which addresses the issues with spending on the development of innovative capabilities in terms of potential ROI and reducing investment overlaps in situations where reorganization or acquisition occurs.
• Product Vendor Management (Intermediate): Can lead the development of a software or hardware contract. Serves as the primary contact for issue notification, escalation, and resolution in day to day operations including monitoring of key performance indicators, quality, and leadership concerns. Works effectively with the vendor to develop the necessary technical specifications. Is recognized by participating departments as a leader in contract negotiation. Understands the financial rationale for "make versus buy" decisions and extrapolates internal and vendor costs to develop Financial and Quantitative Analysis.
• Emerging Technologies (Intermediate): Demonstrates in-depth knowledge of the new technology and its impact on the systems infrastructure of the company. Demonstrates acute knowledge of industry trends, promising technologies, competitors' products and services, regulations and legislation impacting the company. Attends industry seminars and forums on a regular basis. Successfully investigates, evaluates, recommends and implements new technology to meet requirements of state-of-the-art systems and projects.
• Project Coordination (Intermediate): Performs project tracking and reporting relative to task completion dates, dependency effects, problem anticipation, schedule conflicts, and assignment to appropriate staff for resolution. Manages prioritization procedures for changing scope [i.e., change management] and project acceptance procedures. Measures progress toward goals and revises project objectives and documents applying change control procedures. Assumes responsibility [as appropriate] for resolving issues and seeing work through to successful completion. Provides training to project managers and others on project related templates and toolsets. Develops methods to measure customer satisfaction and obtains feedback at critical milestones and at project completion to ensure project efforts meet customer expectations.
• Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process.

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