Quality Assurance Representative-Bilingual-English/Spanish

Position: Bilingual Quality Assurance Representative

Location: Saint Joseph, MO

Terms: Onsite, Full-time, Must be Fluent in both English and Spanish

Pay: $19.50

 

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As a Bilingual Quality Assurance Representative, your main responsibility will be to ensure that our clients and customers are happy with our service. This means that you will be checking our calls and web chats, working with our teams and clients to make sure we are following all rules, and escalating mistakes and problems as needed.

Responsibilities

•    Review customer interactions via phone and web chats to ensure they meet quality standards and comply with regulations
•    Collaborate frequently with internal teams and clients to ensure alignment on policies and improve consistency
•    Monitor for violations or errors, document incidents, and report them as needed for investigation and resolution
•    Use problem-solving techniques to identify and address quality issues, ultimately enhancing customer satisfaction

Qualifications

•    HS Diploma, AS degree preferred
•    Fluent in both English and Spanish
•    Call center experience is a plus
•    Good communication
•    Problem-solving skills

Work Environment

• Regular work performed in a climate-controlled, call-center environment
• Ongoing usage of phone and computer systems

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time 
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies 
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly  

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.