Senior Technical Program Manager, Engineering

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role 

The Application Window is expected to close on 4/11/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. 

This role is for an experienced Technical Program Manager to drive operational excellence within our Engineering teams. The ideal candidate will have a proven track record of driving complex engineering SaaS product releases, aligning dependencies between global engineering teams, improving operational processes and quality, and coordinating changes from Discovery to Adoption.

What You'll Do

1. Strategic Program Management:

• Lead and manage complex projects and programs that align with organizational goals and priorities.

• Drive functional and technical delivery of team and company-wide initiatives.

• Establish operational processes for engineering groups, and drive the prioritized execution across multiple engineering teams

• Partner with stakeholders and lead execution from inception to production deployment

• Proactively manage change in product priorities and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment

2. Operational Excellence:

• Oversee the development and implementation of best practices for dependency management, capacity planning, and agile delivery.

• Develop and execute strategies for engineering efficiency, reliability, and quality.

3. Visibility and Reporting:

• Enhance program visibility through the development of comprehensive monitoring and status reporting.• Lead reviews and post-mortems, ensuring actionable insights and continuous improvement.

4. Cross-Functional Collaboration:

• Work closely with design, product management, and software engineering teams to ensure releases are successful and meet approval from teams such as legal, infosec, and SRE Ops.

• Drive quarterly planning and alignment for multiple engineering and product teams.

5. Technical Leadership:

• Mentor and guide Engineering team members, fostering a culture of technical excellence and innovation.

• Stay abreast of the latest industry trends and technologies to drive continuous improvement.

Qualifications 

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 6+ years as a TPM, engineering leader, or product manager working on a complex SaaS-based product.
• Proven experience in technical program management, preferably within a cloud infrastructure context.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication and collaboration skills, with the ability to influence and drive change across teams.
• Experience with infrastructure as code, automation, and modern DevOps practices.
• Strong understanding of agile development methodologies (Scrum)
• Experience partnering with product teams to define strategy, requirements, and long term roadmaps
• You are proficient working with engineering teams to design, scope and deliver features
• You can create functional specifications, test plans, release plans, and product roadmaps

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve pr