Airbnb Operations Assistant - (ZR_21363_JOB)

This is a remote position.

Role Name: Operations Assistant

Schedule:

• Wednesday to Sunday, 10am to 6pm Central with a 30-minute paid break
  

Client Overview

Join a thriving and dynamic short-term rental management company that’s revolutionizing the hospitality experience! This established business manages an impressive portfolio of premium properties, delivering exceptional guest experiences through innovative technology and personalized service. As part of their growth strategy, they’re seeking talented professionals who can contribute to their reputation for excellence in the competitive vacation rental market. Their commitment to quality and guest satisfaction has positioned them as a standout operator in the short-term rental space.

Job Description

Exciting opportunity to become an integral part of a forward-thinking property management team! As an Airbnb Operations Assistant, you’ll be at the heart of daily operations, ensuring seamless guest experiences across multiple high-quality rental properties. You’ll leverage industry-leading software like Hospitable to streamline processes while applying your expertise in short-term rental management. This role offers the perfect blend of hospitality, customer service, and technical skills in a dynamic, growing industry. Your contributions will directly impact business success through maintaining exceptional guest satisfaction ratings and operational excellence. If you’re passionate about hospitality and thrive in a role where every day brings new challenges and opportunities to delight customers, this position is for you!

Responsibilities

• Serve as the primary point of contact for guest communications, providing prompt, professional responses to inquiries and requests
  
• Master the Hospitable property management platform to automate and optimize listing management, messaging, and operational workflows
  
• Expertly manage property calendars, ensuring accurate availability and preventing double-bookings
  
• Coordinate seamless property turnovers by scheduling and confirming cleaning services between guest stays
  
• Process new bookings with attention to detail, ensuring all guest information is accurately captured
  
• Proactively monitor guest communications to address potential issues before they impact the guest experience
  
• Develop and implement efficient systems to streamline property management operations
  
• Create personalized guest experiences through thoughtful communication and problem-solving
  
• Generate reports on property performance and guest satisfaction metrics
  

Requirements

• Proven experience with Airbnb platform or short-term rental management
  
• Experience with Hospitable property management software highly desired (but not required)
  
• Exceptional written and verbal communication skills with a customer service mindset
  
• Strong problem-solving abilities and attention to detail
  
• Self-motivated with excellent time management skills and ability to work independently
  
• Reliable high-speed internet connection and quiet home office environment
  
• Availability during business hours with flexibility for occasional additional hours if needed
  
• Passion for hospitality and creating exceptional guest experiences
  
• Ability to juggle multiple priorities while maintaining accuracy and quality
  
• Tech-savvy with aptitude for learning new software platforms quickly
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job