Commercial Servicing Specialist II

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 5

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for the last seven years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES:
The Commercial Servicing Specialist II position is responsible for providing the highest level of customer service to internal and external customers with operational integrity and maintaining the expected results on the annual customer service survey and meeting the performance metrics as set forth by management. Primary responsibilities include, boarding new commercial loan products, complete changes for modifications and extensions and then ensure all payment and payoff transactions are accurate and timely.

MINIMUM QUALIFICATIONS:
• Minimum 1 year in the Loan Servicing department with successful completion of Progression Program or Commercial Servicing experience.
• Proficiency in Office apps, cloud services and internet applications. (Outlook, Word, Excel, PowerPoint, Access, PDF Editor, Teams, OneDrive, SharePoint).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Review and verify loan documentation for specific information and understand the terms to perform all aspects involved regarding commercial interfaced and manually boarded loans
• Complete requests from Title department to reconcile title funding differences involving monetary and loan maintenance. Research and enter this information in appropriate systems.
• Research and analyze loan billing and transaction history to determine posting requirement for regular and complex payment scenarios (payments made by Trustee, purchased loans, and subsidized loans) in commercial loans as well as exceptions.
• Verify interest rate changes for existing loans are accurate according to the terms of the note and are sent to the client according to regulatory guidelines.
• Research and respond timely to miscellaneous payoff, investor reporting, and file maintenance inquiries from clients, bank personnel and third-party business partners.
• Prepare complex payoff quotes and ensure compliance to loan documentation.
• Automatic Transfer’s (ATS) setting up, deleting and maintenance for loan payments on the loan systems.
• Review documentation and perform all aspects associated with extension, renewals, and deferred payments which may include modified loan packet and adjustment of system information
• Research and enter payment reversals for Non-Sufficient Funds (NSF) upon receipt in alignment with compliance and regulatory requirements; escalate any issues to supervisor.
• Process payoff funds and maintain daily reporting to ensure all payoffs are processed accurately.
• Verify and approve account available balance and Key construction/ Line of Credit draw requests in alignment with compliance and regulatory requirements.
• Process funding transactions for investors on sold serviced-released loans and on sold service retained loans.
• Research and enter complex assessment, waive and payment transactions for fees in alignment with compliance and regulatory requirements; escalate any issues to supervisor.
• Research and enter Collections Partial and Full Charge Off transactions for month end accounting balancing in alignment with compliance and regulatory requirements; escalate any issues to supervisor.
• Verify billing notices have generated and are mailed to clients according to regulatory guidelines.
• Retrieve multiple Indexes from applicable source for daily, weekly, and monthly rate changes and update core system loan index.
• Responsible for interest accrual validation.
• Reconcile outages from multiple general ledger accounts within 48 hours and post transactions to the correct loan. Outages involve basic commercial loans.
• Create, write, research, and enter test scripts relating to standard transaction testing and Program Change Requests (PCR) testing for acquired banks and core system releases. Escalate to Supervisor as needed.
• Review new loan produ