Lead Digital Product Manager, Merchant Servicing and Operations

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services and Operations Product team as part of Consumer Lending.  This Product Owner will be aligned to scrum teams supporting our Merchant Onboarding Platform.   Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics

• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Drive execution and be accountable for all work coming out of the scrum team

• Ensure stories, tasks, and defects meet Jira Hygiene standards

• Participate in the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies

• Ensure user stories meet Definition of Ready (DoR)

• Leverage Jira reporting to monitor team performance and board health, and share results and escalate as needed

• Accept user stories after they have met the acceptance criteria and definition of completion

• Collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise

• Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization)

Required Qualifications, US:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 + years of Experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog

• Knowledge and understanding of Merchant Services in the financial services industry

• Experience working with third party vendors

• Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira

• Exceptional problem solving abilities and critical thinking skills to discern customer, technical and process impacts  

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.

• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions 

• Demonstrated track record of effective influencing and collaboration at all levels 

• Customer centricity mindset; focused on putting the customer first in product development to resolve conflicts and prioritize value outcome

• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives 

• Excellent written and oral communication skills with ability to clearly communicate results 

• Experience navigating through ambiguity

Job Expectations:

• Ability to travel up to 10% of the time

• This position offers a hybrid work schedule

• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Locations:

• 800 S Jordan Creek Pkwy, West Des Moines, IA

• 1100 Abernathy Rd, Atlanta, GA

• 550 S Tryon, Charlotte, NC

Required locations listed above. Relocation assistance is not available for this position.

Posting End Date: 

12 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, natio