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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The IT Demand & Capacity Manager is responsible for overseeing and optimizing Truist’s IT demand planning and capacity management processes. This role ensures that technology resources align with business needs, balancing demand with available IT capacity to support strategic initiatives, operational resilience, and cost efficiency. The position requires strong analytical skills, cross-functional collaboration, and a deep understanding of infrastructure, cloud, and application capacity planning.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 

Demand Management:

• Collaborate with business and IT stakeholders to forecast technology demand based on business growth, project pipelines, and operational trends.

• Analyze historical IT usage patterns and predict future resource needs to avoid capacity bottlenecks.

• Partner with enterprise architecture and project management teams to align IT demand with strategic priorities.

• Develop frameworks and governance for intake, prioritization, and approval of IT demands.

Capacity Management:

• Monitor and manage IT capacity across infrastructure, cloud, and applications to ensure alignment with demand.

• Establish proactive capacity planning processes, ensuring optimal utilization of compute, storage, network, and cloud resources.

• Identify and mitigate risks associated with under-provisioning or over-provisioning of IT resources.

• Collaborate with IT operations and cloud teams to implement automated scaling and optimization strategies.

Financial & Performance Optimization:

• Provide cost optimization recommendations for cloud and on-premise capacity to align with budgetary constraints.

• Work with finance teams to develop cost models for IT resource consumption and chargeback mechanisms.

• Define and track KPIs related to IT demand and capacity utilization, reporting trends and efficiency improvements.

Governance & Compliance:

• Ensure IT demand and capacity management processes comply with Truist’s governance, risk, and compliance policies.

• Maintain an accurate inventory of IT assets, ensuring visibility into resource allocation and consumption.

• Work with cybersecurity and risk teams to ensure demand and capacity planning aligns with regulatory requirements.

Stakeholder Engagement & Communication:

• Serve as the central point of contact for IT demand and capacity discussions across business and technology teams.

• Provide executive-level reporting on IT capacity, risks, and investment needs.

• Facilitate collaboration between application, infrastructure, and business teams to drive efficiency and innovation.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Advanced degree in a relevant field, or an equivalent combination of education and work experience.
2. Eight years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology.
3. Demonstrated experience in technology organization management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting di