SVP of Provider Operations

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

Reporting to the Chief Operating Officer, The SVP of Provider Operations plays a critical role in the growth, quality, diversity, clinical efficacy, and scalability of Spring Health's provider network. This leader is responsible for all facets of building Spring Health’s provider network, including recruiting, partnerships, onboarding, training, retention, and operational excellence.

What you’ll be doing:

• Develop and implement a comprehensive strategy for building and delighting the industry’s most robust, high-availability, high-quality mental health provider network
• Provide leadership to the provider operations team, fostering a culture of excellence, accountability, and continuous improvement
• Partner closely with the COO and executive team to ensure the provider network continues to scale at the quality and availability required to support Spring Health’s growth
• Lead the provider network development efforts, recruiting thousands of full-time and part-time therapists, psychologists, physicians, and nurse practitioners
• Oversee and continuously improve the provider onboarding process
• Implement training and development initiatives for providers to ensure a consistently high level of practice quality and continuous feedback
• Partner with the VP of Product, Provider Experience to identify constant improvements in providers’ experience with Compass, the industry-leading EMR for mental health providers
• Partner with clinical leadership to ensure seamless execution of continuous provider quality improvement and credentialing processes. 
• Develop and execute new strategies to further expand and diversify the provider network, achieving both member needs and company operating targets
• Collaborate closely with customer-facing teams to ensure the provider network grows in ways most directly beneficial to member and customer needs

What we expect from you:

• 10+ years of experience in technology-enabled service operations or similar field
• Demonstrated leadership skills with a track record of building and managing high-performing teams
• Understanding of healthcare technology, the mental health industry and/or regulatory environment a plus but not required
• Exceptional analytical skills, ability to apply metrics-based management practices at scale
• Ability to lead several complex, large-scale execution tracks simultaneously, maintaining full command of priorities, status, and risks at all times
• Ability to craft and execute ambitious, multithreaded strategies to simultaneously deliver scale, efficiency, and service excellence
• Exceptional communication, negotiation, and relationship-building skills
• Strategic thinker with a data-driven approach to problem-solving
• The executive presence and aptitude to accurately represent Spring Health and its provider network to internal and external stakeholders
• Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams

The target salary range for this position is $248,000 - $330,000, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health