Jobs and Careers

Customer Support Agent - Billing and subscriptions

Kraków, Polandfull_timeVerifiedPosted 27 Sept 2023

About the role

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

Kahoot! is expanding and we are now looking for a Customer Support Agent for billing and subscriptions. You will join the General Support team and cooperate with our onsite support teams in Norway and Austin. You will report to the Billing & Subscriptions Manager in Krakow.

If you are ready to join us in making learning awesome and supporting Kahoot!’s customers, we strongly encourage you to apply!

About Kahoot!

Kahoot! is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with 8 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. Kahoot! is listed on the Oslo Stock Exchange under the ticker KAHOT. To learn more, visit us at kahoot.com. Let’s play!

Our K!rew

At Kahoot! we champion a positive culture of collaborative learning and innovation. With a team of more than 500 employees representing more than 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We’ve been growing steadily over the past year and joined forces with Actimo, Dragonbox, Poio, Drops, Whiteboard, Motimate and Clever. As a group, we’re on a mission to make learning awesome together.

The values guiding us are: we are playful, we are curious and we are inclusive!

What you’ll be doing as our next Customer Support Agent:

Your main responsibility shall be to make sure that our customers get amazing help and the answers they need when they contact us, in a friendly and timely manner.

You will be responsible for the following tasks:

Answering and supporting our subscription customers throughout our customer-facing processes, such as billing, payment, and account management for our subscription customers via email.
Work closely with other teams and departments, including engineering, to optimize customer care processes and resolve issues.

The Customer Support Agent’s duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

Requirements

1-2 years or more experience with customer support.
A clear vision of what great customer support is and how support processes should scale in the future.
Experience with managing and using customer support systems such as Zendesk is not a requirement, but it is definitely a strength that we’d value.
Experience with subscription-based and billing related support is a plus
Experience in handling customer complaints proactively.
Has a customer-first mindset.
Energetic, driven, open to change.
Self-starter, troubleshooter, reliable and trustworthy.
Works well under pressure and keeps their head cool when workload increases.
Fluent in English or native English speaker; excellent English writing skills.

Benefits

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

What we can offer you: