Systems Technician III

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Hardware, Information Technology (IT) Systems, Microsoft Windows Server

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.  The ideal candidate will thrive in a fast-paced, high movement environment who can pivot with occasional redirection and focus based on mission needs.

As a Systems Technician III, you will support our government client’s activities in several Maryland locations, including Annapolis Junction and Hanover, Maryland.

HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT

• Providing installation, maintenance, and troubleshooting support of information systems, applications, and related peripheral hardware

• Working closely with GDIT employees to ensure IT tickets are responded to and resolved in a timely manner

• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems

• Provides troubleshooting and support, Installs, configures, and upgrades computer hardware and software

• Participates in special projects as required, coordinates development of deliverables and products

• Provides onsite support for other technical and organizational groups including hands/eyes-on assistance for remote teams

• Offering technical support and training to end-users

• Expanding current knowledge of relevant technology as assigned

• Maintains systems for conference rooms and associated AV components

• Maintain records/logs of repairs and fixes and maintenance schedule

• Identify computer or network equipment shortages and place orders

REQUIRED QUALIFICATIONS

• Associate's degree plus 3+ years of related experience; OR in lieu of degree, 5+ years of related experience supporting network/end-user computing

• Candidate must be able to obtain and maintain a Top Secret/SCI Clearance w/Polygraph

• Operational knowledge of the following: Active Directory, Group Policy, SharePoint, ServiceNow, SCCM, Qualys Security, and Microsoft System Center products.

• Experience with Dell Servers preferred (Windows Server 2016 or 2019), Hyper-V virtualization

• Experience with Windows and Mac desktops, laptops, mobile devices (iOS, Android), and application support

• Solid understanding of LAN/WAN networking principles

• Experience with electronic ticketing systems, attention to detail, and direct customer service is essential

• Position requires lifting equipment that weighs 20-30 pounds, walking and standing, pushing, and pulling; working around, under, and over desks

• US Citizenship required

DESIRED QUALIFICATIONS:

• Basic knowledge of Juniper or Cisco Routers/Switches, Aruba Wireless (WLC, WAP)

• Possession of any of the following Certifications:

  DoD Information Assurance (IA) Certifications, either CompTIA A+, CompTIA Network+, CompTIA Security+ CE, Systems

  Amazon Web Services “Cloud Practitioner” OR Microsoft “Azure Administrator”

  Cisco “CCNA” OR Juniper “JNCIA” 

GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

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