Senior ServiceNow Engineer (Hybrid)

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Senior ServiceNow Engineering position will be responsible for providing tier 3 engineering and operational support for the Enterprise Services - Digital Enablement Value Team with an emphasis on Design, development and deployment.  The position responsibilities will include but not limited to the following:

• Consult on any proposed utilization of platform

• Manage technical aspects of standups which includes estimation and supporting refinement of stories

• Execute on defined release strategy for the platform

• Responsible for documentation of all procedures to support the development, deployment and use of the platform

• Design, Development and Testing of proposed enhancements to ServiceNow

• Provide tier 3 (engineering level) support for operations of the platform for ServiceNow.

• Coordination of Problem Investigations (includes documenting)

Education Minimum Requirement:

• BS in Computer Science or Engineering field

Required Experience and Skills:

• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, Portal and Automation)

• Minimum of 3 years of ServiceNow engineering/development experience

• Excellent verbal and written communication skills

• Excellent documentation writing skills

• Knowledge of Javascript, Python, API integration, and web services calls

• Knowledge of relational Databases and capability to write own queries and create database view/schema

Preferred Experience and Skills:

• Knowledge of automation principles, YAML and Ansible

• Oracle or other relational databases  

• Knowledge of other ITSM tools

• ITIL Foundation v3 or newer

• Agile Development

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

What we offer:

• Exciting work in a great team

• Competitive salary

• Position in leading global healthcare company

• Global projects, international environment

• Opportunity to learn and grow professionally within the company globally

• Hybrid working model

• Pension and health insurance contributions

• Internal reward system – INSPIRE – with redeeming option as services, goods, or vouchers

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).  Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be termin