About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $24.71 - $29.50. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Friday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location & Schedule

This position will report in person to Denver International Airport with the possibility to go hybrid after completing the first 6 months of training. The schedule will be Monday- Friday, standard business hours with an on-call rotation.

The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the IT operation.

Who We Are & What You'll DO

About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

The Denver International Airport’s Service Desk team is responsible for assisting airport employees with different technology tools that help make Denver International Airport the best airport in the nation.

As an IT Service Desk Technician II, you will have the opportunity to:

• Providing professional and respectful level-one support for customer issues or requests related to Windows 10/11/Active Directory, Dell Desktop/laptop hardware, Software including Office 365, Microsoft Teams, Google Chrome, Smartphone (Android and iOS) hardware/apps, Virtual Private Network (VPN) (Cisco AnyConnect/Citrix Workspace) , basic audio/visual equipment, Installing/uninstalling software from machines, Multifactor authentication (MFA) and other technology-related inquiries
• Troubleshooting issues with customers via various engagement methods (phone, email, Microsoft Teams, etc.)
• Logging tickets for technical issues and requests for service using ServiceNow
• Processing requests for technology hardware, such as laptops, desktops, and smartphones
• Coordinating tasks and issues resolutions with other technicians or teams
• Transferring calls that are beyond tier-one scope to other resolver groups
• Writing email communications to the organization about scheduled events (software maintenance, upgrades, etc.) or outages
• Take on-call duties on a rotational basis, which may require work on holidays and/or weekends
• Other duties as assigned

What You'll Bring

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