Security Shift Manager

Job Summary:

The Security Shift Manager is responsible for overseeing the daily operations of the Security Department, ensuring the safety and security of all guests, employees, and company assets.

 

Essential Job Functions:

- Determine manpower requirements and schedule personnel to provide optimal security coverage with minimal labor costs.

- Maintain and update the list of evicted guests.

- Administer training programs for assigned personnel to ensure effective security for gaming and money handling.

- Counsel, guide, and instruct personnel on the proper performance of their duties.

- Handle hiring, training, skill development, performance reviews, and discipline of employees.

- Prepare and coordinate the annual budget, including monitoring facilities and expenses.

- Cooperate with federal, state, and local law enforcement agencies on mutual concerns.

- Perform duties such as interviewing, training, selecting, and adjusting rates of pay and hours of work.

- Direct the work of employees, maintain production, and appraise employees’ productivity and efficiency to recommend promotions or other changes.

- Handle employees’ grievances and complaints, discipline employees, plan work, ensure safety and security, and monitor or implement legal compliance matters.

 

Education and/or Experience:

- High school diploma required; College degree preferred.

- Minimum of 5 years of law enforcement and/or casino security experience.

- Minimum of 3 years of supervisory experience.

- Strong leadership, supervisory, and interpersonal skills.

- Strong analytical, oral, and written skills.

- Effective communication skills (written, verbal, and presentation).

- Ability to obtain a Virginia Gaming License from the VA Lottery.

- Valid driver's license with a clean driving record.

 

Physical, Mental, and Environmental Demands:

- Ability to speak, read, write, and understand English.

- Must tolerate areas containing secondhand smoke.

- Maintain regular, predictable attendance according to schedule.

- Able to walk, work, and stand both inside and outside, occasionally in extreme heat (over 115 degrees) or cold (below 10 degrees).

- Able to physically restrain adults over 200 pounds.

- Respond calmly in crisis and stressful situations.

- Work flexible hours, including evenings, weekends, holidays, and on an as-needed basis.

- Able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and up and down stairs.

- Lift and carry up to 60 pounds.

- Push or pull up to 150 pounds.

- Respond to visual and aural cues.

- See and remember specific details of incidents and persons.

- Make rational decisions when handling guests and employees.

- Tolerate areas containing secondary smoke.

- Bend, twist, turn, squat, and rotate body.

- Occasionally lift above the head.

- Run on level surfaces and up and down stairs.

- Operate in mentally and physically stressful situations.

- Work independently.