Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan and Administration Manager Sr within PNC's Branch and ATM Experiences organization, you will be based in Pittsburgh, PA, Strongsville, OH, Birmingham, AL or Dallas TX. Responsibilities require time in the office or in the field on a regular basis. This may also be a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

As a Business Experience Plan and Administration Manager Sr, you will be responsible for monitoring metrics across the branch banking space, where you will put together dashboards for reporting, keeping arms around risk management, and serving as a liaison between our branches and technology organization.

Due to the nature of this position, we are seeking experienced leaders who are able to come up with innovative ideas to help mold a group in terms of functionality and process improvement. Experience with Microsoft office, in addition to Tableau, SharePoint, and Power BI is preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Manages cross-functional teams to improve business planning methods. Defines key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for defining and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Creates solutions to meet business operational and financial objectives. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Leads a team that develops and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required