Data Driven | SQL Server on Azure VM

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

Interested in being on the cutting edge of Cloud Services?

Join us as an Embedded Escalation Engineer (EEE) working with SQL Server on Azure VM and related technologies. We are building an engineering team within support to be “the” differentiator in the marketplace and need the best and brightest to take our SQL Cloud solutions to the next level.

You will be an important member of the a Data and Enterprise Cloud Support Engineering team and a virtual member of the Azure SQL VM Product Group.

You will have the following key responsibilities:

• Work directly with SQL Server on Azure VM Product to provide world-class engineering support at a product component level;
• Lead engineering investigations to bring quicker issue resolution to support incidents impacting our customers and improve customer experience;
• Build solutions, help create tools, help automate issue detection and diagnosis, to enable customers or support to self-resolve the issues; 
• Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow. Suggest changes to future versions to better equip our support teams as well as partners and customers and help influence in-market solutions today;
• Contribute to product improvements by filing impactful bugs, design change requests and helping developers to fix and ship them to production, preventing customers from being impacted;
• As a customer ambassador, you will also partner with engineering leadership for strategic technical, architectural and design discussions, and drive strategic thought  leadership for Azure Diagnostics/UDE tools creation and usage worldwide bringing the customer voice to the center of impactful decisions.
• Perform complex product debugging and remediation when needed; working alongside the Azure SQL Cloud development teams to drive support incident resolution for configuration, code, or other service deficiencies impacting customers;
• Identify emerging trends or recurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them from the workflow;
• Provide periodic on-call rotation (low frequency) service as primary response to service escalations.

The position is primarily “behind the scenes” providing engineering support to the delivery teams for incidents that require product group engagement. At the same time, individuals should be capable and prepared to occasionally engage directly with customers to help facilitate incident resolution as appropriate.

Qualifications

• +3 years of experience in a customer-facing or support role in any of the following: technical escalation support, product/developer support, IT DevOps, Systems Development, System Administration or IT/Network Operations;
• +3 years of experience on various versions of SQL Server Engine product. SQL IaaS experience is a plus;
• +2 years of experience in Microsoft Azure.
• Familiarity with development: tools, language, process, methods, troubleshooting;
• Experience with JSON, Markdown Language, Azure DevOps is a plus.
• Problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.