Medical Services Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

Compensation: $21.75/hourly, plus quarterly bonus/incentive potential

Location: 495 Thomas Jones Way Ste 204, Exton, PA 19341

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations.

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)

• Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy

• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.

• Ensure accuracy of patient pharmacy information in the medical record

• Scan all hard copy correspondence into patient’s EHR record

• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

• Assist in coordination of external referrals for patient care

Clinician Support:

• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

• Coordinate with clinicians pertaining to any additional patient questions.

• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

• Ability to work independently and as a team member.

• Strong communication skills, both written and verbal.

• Proficient in using Computer Software Applications (Microsoft Office & EMRs)

• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

• High School or equivalent required, associates/bachelor’s degree preferred.

• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.

• Build Relationships: Est