Associate Crop Insurance Customer Service Representative

Why should you join our team?

American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.

Benefits offered by American AgCredit:

• Commitment to agriculture and the communities we serve
• Family friendly work environment
• Investment in employee development
• Medical, Dental and Vision coverage
• Outstanding 401k – automatic 3% employer contribution, plus match up to 6%
• Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee mental, physical, and financial wellness programs
• The position is bonus eligible based on association and personal performance

Position will be posted until filled.

BASIC FUNCTION:

This position is generally responsible for supporting the Insurance Consultants through evaluation of workflow assigned documents; research of minimally complex insurance topics; collection and submission of all crop insurance documents; data entry into  Approved Insurance Providers (AIP) systems; servicing the book of business in a fast paced environment, customer contact  and providing clerical and technical support.

ESSENTIAL DUTIES:

• Collaborates with Insurance Consultants to support the sales and service of crop insurance policies.  Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with applications, reporting, claims, and conservation compliance.
•    Obtains and maintains all required insurance licenses.  Develops and retains a thorough understanding of federal and private crop insurance policy provisions, actuarial information, underwriting standards, and procedures for all insurance products offered by the Association. 
•    Provides expertise in reviewing insurance documents for completeness, accuracy, and program compliance; entering, mapping and transmitting insurance data to the AIP’s using AIP programs and systems. Participates as a member of a processing team and completes an equitable workload to support the team in meeting their processing deadlines.
•    Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities. Conducts business within rules, regulations, policy and procedures with ethics and integrity.
• Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data, efficient processing methods, and maintenance of customer files. 
•    Performs other functions as assigned.                                

LEVELS OF SUPERVISION EXERCISED AND RECEIVED:

Exercises no supervision; works under general direction of Crop Insurance Operational Support Director and Crop Insurance Consultants.

TYPICAL EDUCATION AND EXPERIENCE:

• Candidate must be willing to work full-time in the office during the first year of employment for training and development purposes. Upon successful completion of this first-year requirement, the employee has the option to transition to a Hybrid schedule (some days at home/some days in office).
• College degree preferred, or relevant combination of education and experience with a minimum of 2-5 years’ performing technical, administrative, or clerical duties in a related field 
• Appropriate insurance license. 
• Demonstrated knowledge of the crop and livestock insurance products, policy and provisions.
• Ability to recognize discrepancies within policies and procedures and respond appropriately.
• Demonstrated ability to generate highly accurate work.  Must be proficient in organizing and prioritizing work to meet strict deadlines.
• Strong written and verbal communication skills.
• Demonstrate interpersonal skills with ability to motivate other team members.
• Proficient in use of computer and mobile devices, to connect and utilize a wide variety of software and cloud- based systems and applications.
• Demonstrated ability to mentor other insurance team members.