Supply Chain Warehousing & Logistics Business Analyst

Job Description

The Role
Are you an experienced Business Analyst with a strong background in supply chain, warehousing, and logistics technology? Do you thrive at the intersection of business operations, automation, and data-driven decision-making? We are seeking a skilled Business Analyst to support and enhance our Warehouse Management Systems (WMS), Automated Mobile Robots (AMRs), and Automated Storage and Retrieval Systems (ASRS).

In this role, you will serve as a key liaison between business stakeholders and IT teams, translating operational needs into clear system requirements and actionable insights. You will play a critical role in optimizing warehouse processes, supporting automation initiatives, and enabling scalable, reliable operations across highly automated distribution environments.
What You'll Do:

• Partner with warehouse operations, supply chain, and business stakeholders to identify opportunities for process improvement, automation, and data-driven insights.
• Elicit, document, and prioritize business, system, and integration requirements related to WMS, AMRs, AS/RS, and supporting platforms.
• Lead requirements gathering and facilitation sessions, asking probing questions to understand end-to-end business processes and capture current- and future-state process flows.
• Serve as the primary liaison between the business community and IT teams, including development, quality assurance, infrastructure, and vendors.
• Support the design, implementation, and continuous improvement of warehouse automation solutions, ensuring alignment with operational goals.
• Define key performance indicators (KPIs) and operational metrics; partner with analytics teams to design reports and dashboards that drive visibility and decision-making.
• Lead and contribute to cross-functional projects by managing scope, timelines, dependencies, and stakeholder communications.
• Assist the business with incident and problem management related to warehouse systems; lead root-cause analysis and planning efforts to reduce recurring issues.
• Stay current on emerging trends in warehouse automation, robotics, and supply chain technology, bringing forward recommendations and best practices.
• Mentor and support other business analysts, fostering a culture of collaboration, learning, and continuous improvement.

Your Skills and Abilities (Required Qualifications) :

• Bachelors Degree in Information Systems, Supply Chain Management, or related field.
• 5+ years of experience as a Business Analyst, Systems Analyst, or Product Owner within supply chain, warehousing, or logistics environments.
• Hands-on experience with Warehouse Management Systems and familiarity with warehouse automation technologies, including Autonomous Mobile Robots (AMRs) and AS/RS.
• Proven ability to translate complex operational processes into clear functional and technical requirements.
• Experience working in highly automated or high-volume distribution environments.
• Proficiency with data analysis and reporting tools (e.g., Excel) and experience consuming BI and reporting platforms such as Cognos, Jira, Power BI, or similar tools.
• Strong communication and facilitation skills, with the ability to work effectively across business, IT, and vendor teams.
• Highly collaborative mindset with a passion for continuous improvement and innovation.

What Will Give You a Competitive Edge (Preferred Qualifications):

• Masters Degree in Information Systems, Supply Chain Management, or related field.
• Proven experience with Infor Warehouse Management or comparable WMS platforms.
• Proven experience leading and owning small to medium scale supply chain projects with 10+ project team members.
• Exposure to industry leading supply chain technologies and digital warehouse transformation initiatives.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits.

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