Associate Clinical IT Support Specialist (Local: Clarksville/Nashville)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT End User Devices-Local

Job Summary:

Works closely with team members as well as external IT/Clinical teams to provide onsite technical support and troubleshooting to customers at an entry level capacity. Performs novice maintenance and support for standalone and networked electronic devices, media services and software applications with needed guidance and/or assistance. Responsible for frequent communication and follow-up on all tasks and can review and understand technical documentation/diagrams.

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KEY RESPONSIBILITIES
• Provide entry-level desktop support to customers.
• Perform various administrative duties including technical documentation, inventory, etc.
• Assist team members and customers and escalate issues when necessary.
• Analyzes and validates business and technical requirements to ensure systems will perform optimally.
• Installs and configures computer operating systems of zero to low complexity.
• Executes infrastructure and system upgrades, patches, enhancements and bug fixes.
• Follows relevant security policies and regulatory governances.
• Perform all standard duties for expansions/projects for all IT hardware and connected devices at a basic, supervised level.
• Additional duties as assigned by superiors.

REQUIREMENTS

• Some IT experience with IT hardware and connected devices

• Ability to work independantly and within a close team environment

• Ability to work primarily in the Clarksville, TN area, with some duties in the Nashville area.

TECHNICAL CAPABILITIES
• Problem Management (Fundamental Awareness): Has light experience, training, direct exposure, or past experience working with Incident Tracking and Problem Reporting. Is familiar with the Company's problem report format, as well as problem tracking procedures and tools.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

• Delivering distinctively personalized care

• Improving the health care of individuals and communities regionally, nationally and internationally

• Providing transformative learning programs

• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, ad